Privacy Policy

Introduction

StableZirconium B.V. ("we", "our", or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, use our services, or interact with our gym and wellness centre located in Nijmegen, Netherlands.

We are the data controller for the personal data we collect and process. This policy complies with the General Data Protection Regulation (GDPR) and applicable Dutch data protection laws.

Data We Collect

The data collection practices at StableZirconium are designed to provide you with excellent service whilst respecting your privacy. We collect the following types of personal information:

Information You Provide

• Contact details (name, email address, phone number, postal address)
• Membership information and preferences
• Health and fitness information (when voluntarily provided)
• Payment and billing information
• Communication records and enquiries
• Emergency contact information

Information We Collect Automatically

• Website usage data and analytics
• Device information and IP addresses
• Facility access logs and security footage
• Cookie and tracking technology data

How We Use Your Information

We use of your data is based on legitimate business interests, contractual necessity, and your consent where required. Specifically, how we use your information includes:

• Providing gym and wellness services, including membership management
• Processing payments and managing billing
• Communicating about services, classes, and facility updates
• Ensuring facility security and safety
• Improving our services and website functionality
• Complying with legal obligations and health regulations
• Marketing our services (with appropriate consent)

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about our use of cookies, please refer to our Cookie Policy.

Data Sharing and Disclosure

We do not sell your personal data to third parties. We may share your information only in the following circumstances:

• With service providers who assist us in operating our business (payment processors, IT support)
• When required by law or to protect our legal rights
• In emergency situations to protect health and safety
• With your explicit consent for specific purposes

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, and resolve disputes. Specifically:

• Membership data: For the duration of membership plus 7 years for financial records
• Health and safety records: As required by applicable regulations
• Marketing communications: Until you withdraw consent
• Website analytics: Typically 26 months unless deleted sooner

Your Rights

Under GDPR and applicable data protection laws, your rights include:

• Access: Request copies of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data in certain circumstances
• Restriction: Limit how we process your data
• Portability: Receive your data in a structured format
• Objection: Object to processing based on legitimate interests
• Withdraw consent: Withdraw consent for marketing or optional processing

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include secure data storage, encryption of sensitive information, regular security assessments, and staff training on data protection.

International Data Transfers

We primarily process data within the European Union. When we use service providers outside the EU, we ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses approved by the European Commission.

Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Complaints

If you believe we have not handled your personal data in accordance with this policy or applicable law, you have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) or your local supervisory authority.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of significant changes by posting the updated policy on our website and updating the "last updated" date. We encourage you to review this policy periodically.